Fandome Launch -- Emergency Contacts and
Procedures |
|
|
|
|
|
|
Phone |
Email |
Other |
| | | |
|
|
|
|
Procedures: |
|
|
|
| Site is
being monitored by Service Uptime, DotUptime, and Dotcom-Monitor |
| Aiden will
be paged if one of these services detects an outage |
|
|
|
|
|
Emergency
(site is down or major function not working) |
|
| Call
Victor and Aiden directly |
|
|
| Aiden
will inform Tony |
|
|
| Victor
will call Bulat as needed |
|
|
| If
site is down, "Sorry" page will be turned on |
|
| Victor
/ Bulat will diagnose problem and inform Aiden; we'll pull in others as
necessary |
| If
problem cannot be resolved in less than one hour, Tony will make decision
whether to roll back |
|
|
|
|
Minor issues |
|
|
|
| Enter
problem into existing bug wiki |
|
|
| Newly
reported bugs will be prioritized on Tuesday and addressed as time allows |
|
|
|
|
| If necessary
to pull people into a conference call, we can use my conference line: |
| DIAL-IN
NUMBER |
|
|
| 1 (218) 486-1600 |
|
|
|
| ACCESS CODE |
|
|
|
| 264301 |
|
|
|
